A Love Like This

There are many reasons why Celestial Court Manager Alice Hou is well loved by her team. From the moment a new talent joins the department, Alice will extend a warm welcome. Knowing that the first month of the associate’s experience will determine if the associate stays on, Alice takes special care to coach new associates in their jobs so that they will feel confident and take pride in their work and contributions.

Young Fan Surprised by Reply from “Mascot”

To keep children of guests happy and entertained, fantasist Mami Wakisaka from Recreation Oasis spends hours putting herself in their tiny shoes and dreaming up new and exciting ideas to engage them. When on duty, Mami always goes the extra step to make friendly contact with the young guests.

The Power of Positive Thinking

Annie joined Guest laundry department three years ago and through dedication to her job has risen to a senior position. Annie takes her senior role seriously and every time she has a spare moment, she would help the other associates with laundry cleaning and delivery. It does not matter to her that this means giving up her rest time as the laundry load is heavy and an extra pair of hands would help.

Celebrating their Caring Moments Win - Q3

In our last issue of Living Starwood Cares, we crowned our various Caring Moment Winners and sent them a trophy and a certificate.

We are glad to see that they have been acknowledged for their wonderful acts by their properties, and here are some pictures of the occasion from W Singapore, whose associate Mohammad Rohaizad was awarded the Care for Guests Award and Sheraton Bandara Hotel, whose dedication to community service was recognized and rewarded.

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