A Short Note from the Editor

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Dear Friends of Starwood Cares,

Welcome to the final issue of Living Starwood Cares for 2012! In this issue, we will be featuring recent events that took place in the properties as well as touching stories of associates who played their part by living out the Starwood Cares culture in their daily lives.  
In this issue of Caring Moment Awards , I was moved by our associates from Sheraton Seoul D Cube City who helped a guest to reunite with her family lost over 15 years. Also, check out the story on how Jackie Xu introduces innovative ideas to boost business for Grange Grill at The Westin Beijing Chaoyang.
Associates from Sheraton Seoul D Cube City – Winning story for Care for Guest category
Also, take a look at all the Happenings that took place across Asia Pacific such as Le Royal Meridien Shanghai recognizing their Smile Ambassadors. 
The winners for Smile Ambassador Competition in Le Royal Meridien Shanghai
In addition, the annual Talent Development & Culture (TDC) 2012 Conference took place over the past 1 month in regions such as Japan Korea Guam, Thailand, Vietnam, Cambodia, and South East Asia. This is a 3 days conference with a theme of Future Forward where hotel TDC & HR leaders are exposed to changes happening globally, in Asia Pacific, and Starwood. They are inspired to move and think ahead with time as we plan for the upcoming year for their region, hotel and their own development.
In Profiles and Personalities, we are proud to feature Stephen Ford (General Manager of The Westin Beijing Financial Street and Area Managing Director of North China), Kalyan Ghanagam (from Sheraton Udaipur Palace Resort & Spa) as well as our APD Talent Management and Organizational Development team, who shared their exciting Starwood Journeys with us.
Be in the know of creative ideas that you could implement in your property by checking out the Ideas & Resources page. Also, don’t miss out on the recent article featuring Starwood Headquarters’ innovative launch of its showroom in the new Stamford office to showcase the nine brands under Starwood.
A “Global Gallery” highlights Starwood’s global footprint in 100 countries with a five-panel installation featuring some of the company’s most high-profile recent openings around the world.
On a final note, I would like to wish everyone a Merry Christmas and Best Wishes for the upcoming 2013!
“The secret to getting ahead is getting started.” - Mark Twain
Francis Tan
Vice President
Talent Management & Organization Development
Starwood Asia Pacific Hotels & Resorts


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